This Refunds/Cancellations Policy outlines the terms and conditions regarding refunds and cancellations for orders, reservations, and services provided by Naidugarikunda Biryani. By placing an order, making a reservation, or using our services, you agree to abide by this policy

Order Refunds/Cancellations:

a. Cancellation Requests: If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

b. Refunds: Refunds for canceled orders will be provided based on the following conditions:

If the cancellation request is received before the food preparation has started, a full refund will be issued.

If the cancellation request is received after the food preparation has started, a partial refund may be provided at our discretion, depending on the stage of preparation.

c. Refund Processing: Refunds will be processed through the same payment method used for the original transaction. The time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider

Reservation Refunds/Cancellations:

a. Cancellation Requests: If you need to cancel your reservation, please notify us as soon as possible. We understand that plans can change, and we will do our best to accommodate your request.

b. Refunds: For canceled reservations, any prepayments made may be eligible for a refund based on the following conditions:

If the cancellation request is received within the specified cancellation period (which will be communicated during the reservation process), a full refund of any prepayments will be provided.

If the cancellation request is received outside the specified cancellation period or if you fail to show up for your reservation without prior notice, any prepayments may be non-refundable.

Special Situations:

a. Quality Issues: If you experience any quality issues with your food order, please contact our customer support team immediately. We will assess the situation and provide an appropriate resolution, which may include a refund or replacement.

b. Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters, severe weather conditions, or other emergencies, we reserve the right to cancel or delay orders and reservations. In such cases, we will make reasonable efforts to notify affected customers and provide suitable alternatives or refunds.

Contacting Customer Support:

a. If you have any questions, concerns, or requests regarding refunds or cancellations, please contact our customer support team using the provided contact information.

b. To assist us in resolving your query promptly, please provide relevant details such as order or reservation number, date and time of the transaction, and any other relevant information.

Please note that this Refunds/Cancellations Policy is subject to change. We recommend reviewing this policy periodically to stay informed about any updates